eq 27 | Privacy Policy – How We Protect Your Data

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Introduction & Scope

Welcome to eq 27. This Privacy Policy describes in detail how personal data of users on the eq 27 platform (eq27.bet) is collected, processed, stored, and protected. By registering, logging in, or using our services, you are deemed to have accepted this Privacy Policy.

Eq 27 believes transparency is the best way to earn user trust. That's why we're clear about what data we collect, why we collect it, and how it's used. Please read this document carefully, and reach out to us if you have any questions.

This Privacy Policy applies to all eq 27 services — including the website, mobile app, live chat, and email communications. Any third-party links on our platform have their own separate privacy policies, and eq 27 is not responsible for those.

Important: This policy may be updated at any time. We will notify you at your registered email address if significant changes are made. We recommend checking this page regularly.

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What Data We Collect

Eq 27 only collects information that is necessary to provide its services. We collect three types of data:

Data Type	Example	Collection Point
Personal Information	Name, email, phone number, date of birth	At Registration
Identity Verification	National ID, passport, photo	In the KYC Process
Financial Information	BKash/Nagad number, bank account	At the time of transaction
Usage Information	Betting history, login times, preferences	While using the platform
Technical Information	IP address, device model, browser information	Automatically

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Please Note: eq 27 never stores your card number or full banking details directly. All payment information is processed using fully encrypted methods.

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How Your Data Is Used

Eq 27 uses collected data solely for legitimate and specified purposes. A complete list of how we use your data is provided below:

Account management: To create, verify, and maintain your profile.
Transaction processing: To verify deposits and withdrawals.
Service improvement: To analyze usage patterns and improve your experience.
Security assurance: To prevent fraud, money laundering, and unauthorized account access.
Contact: For important updates, transaction confirmations, and support.
Legal Obligations: To meet regulatory compliance requirements.
Personalized Offers: To offer promotions and bonuses tailored to your preferences (you may opt out at any time).

Eq 27 never sells or rents your personal data to third parties for advertising purposes. This is a core commitment we uphold strictly.

Marketing Communications: If you'd prefer not to receive promotional emails or SMS from eq 27, click the "Opt Out" link at the bottom of any email or let our support team know.

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Information Sharing & Disclosure

Eq 27 shares your data with third parties only in the following limited circumstances:

Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions. Each provider operates under its own privacy policy.
Identity Verification Providers: Identity verification details may be shared with authorized agencies for KYC purposes.
Law enforcement agencies: Disclosure of data is mandatory upon a valid court order or lawful request from a regulatory authority.
Cybersecurity Partner: Limited technical data is used for fraud detection and prevention.

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Our commitment: Outside of the situations mentioned above, eq 27 does not share your personal data with any third party under any circumstances. This is our commitment to our users.

In the event of a business merger or acquisition, your data may be transferred to the new entity. Even in such cases, the terms of this Privacy Policy will remain in effect and you will be notified in advance.

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Cookie Policy

Eq 27 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

Types of cookies we use:

Essential Cookies: For login sessions, security verification, and core platform functionality. These cannot be disabled.
Performance Cookies: Used to measure website speed and performance. Collects anonymous data only.
Functionality Cookies: To remember your language preferences and dashboard settings.
Analytics Cookies: To understand usage patterns. You may opt out of these.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain eq 27 features to not function properly.

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Data Retention Period

Eq 27 retains your data for defined periods, determined by legal obligations and service requirements:

Data Type	Retention Period
Account Information (Active)	Until account closure
Transaction Records	5 years after account closure
KYC Documents	5–7 years as required by law
Login & Activity Logs	1 to 2 years
Customer Support Records	3 years after last contact

Once the designated retention period expires, eq 27 securely deletes or fully anonymizes your data so you can no longer be identified.

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Your Rights

Under eq 27's privacy policy, you have the following rights. To exercise them, email us at support@eq27.bet:

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Right to Access You have the full right to know what personal data eq 27 holds about you.

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Right to Rectification You can request corrections to any inaccurate or outdated information.

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Right to Erasure You can request deletion of your data unless we are required by law to retain it.

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Right to Restriction of Processing You can request that we stop processing your data for specific purposes.

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Right to Data Portability You have the right to receive your data in a structured, portable format.

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Marketing opt-out You can opt out of promotional communications at any time.

Request Processing Time: eq 27 typically responds to data-related requests within 30 business days. Complex cases may take longer, but you will always be informed beforehand.

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Children's Privacy

Eq 27 is strictly an adults-only platform. eq 27 does not knowingly collect information from anyone under the age of 18.

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For Parents: If you discover that your child under the age of 18 has registered on eq 27, please contact us immediately at support@eq27.bet. We will promptly close the account and delete all collected data.

Eq 27 uses an age verification process to ensure only adults can access the platform. To learn more about responsible gaming, visit our Responsible Gaming View page.

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Security Measures

Eq 27 uses industry-leading security technologies to protect your data:

256-bit SSL/TLS Encryption: All data transfers are encrypted.
Two-Factor Authentication (2FA): An extra layer of security at login.
Regular Security Audits: Regular system reviews conducted by external experts.
Firewall protection: Advanced firewall protection to prevent unauthorized access.
Staff Training: All eq 27 staff are trained in data protection and bound by confidentiality agreements.
Incident Response Plan: Prepared to act swiftly in the event of any security breach.

Your role: Use a strong password, keep 2FA enabled, and report any suspicious activity to us immediately. Security is a shared responsibility.

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Contact & Complaints

If you have any questions, concerns, or complaints regarding eq 27's Privacy Policy, please get in touch. Our dedicated privacy team will respond to your request promptly.

Email: support@eq27.bet
Use this subject line: "Privacy Request – [Your Username]"
Response Time: Typically 3–5 business days

We take every complaint seriously. If you feel our response is inadequate, you have the right to escalate your complaint to the relevant regulatory authority.

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Live Support: For urgent matters, contact eq 27 via live chat support. Our team is available 24/7, every day of the week.

Eq 27 Privacy Policy – Your Data, Fully Protected

How We Protect Your Data

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